Privacy Policy
You can access our home page and browse our site without disclosing your
Personal Data. However, by submitting Personal Data to us you accept the Website
Terms of Use and accept that we may process your Personal Data in accordance
with the Website Terms of Use and this Privacy Policy. Please read the following
Privacy Policy to understand how we use and protect the information that you
provide to us or how we may use and protect it in the future.
We are committed to integrity and professionalism in all areas of our services and
therefore we take our obligations under the Data Protection Act 1998 (the "Act")
very seriously. We will use reasonable endeavours to protect your privacy and
ensure that Personal Data (as defined in the Act) is used only for the purposes
below.
If you are providing Personal Data to us on someone else's behalf you must have
their consent.
We reserve the right to make changes to this Privacy Policy at any time. Changes
will be set out here so that you always know how we will use the Personal Data that
you give us, and to whom we might disclose it.
Our Details
Our details are:
CouchRolls.co.uk
11 High Street, Fairford
GL7 4AD
Your Personal Data
We may collect the following types of Personal Data from you:
- Name;
- E-mail Address;
- Telephone Number; and
- Address
When you are browsing our site we may collect information about your computer,
including where available your IP address, operating system and browser type, for
system administration and to report aggregate information to our advertisers. We
will not use this information to identify you in any way.
For the same reason, we may obtain information about your general internet usage
by using a cookie file which is stored on the hard drive of your computer. Cookies
contain information that is transferred to your computer's hard drive. They help us
to improve our site and to deliver a better and more personalised service.
You may refuse to accept cookies by activating the setting on your browser which
allows you to refuse the setting of cookies. However, if you select this setting you
may be unable to access certain parts of our site. Unless you have adjusted your
browser setting so that it will refuse cookies, our system will issue cookies when
you log on to our site.
We collect data (information and statistics) about all usage of this site in aggregate
form. This includes, for example, which area of the site users visit most frequently;
it helps us to determine which parts of the site are most useful to our visitors so
that we can continuously improve the online experience for our users.
Our Use of Your Data
Any Personal Data (which includes your name, address and any other details you
provide to us which concern you as an individual) that we collect via the site shall be
collected and processed in accordance with the Act and we shall only use it for:
Providing access to browse our site;
Providing the goods and services you have requested;
Contacting you regarding our goods and services;
Responding to your enquiries or processing your requests in relation to your
information;
Administering and maintaining our customer records;
For system administration and to monitor your usage of the site;
Providing other marketing information which we think you may find of interest;
Undertaking product or customer research and development; and
Please see below for details regarding the use of your data by third parties.
If we are aware of opportunities in relation to our services which we think you may
find of interest we may send you alerts by e-mail (but such alerts shall not extend
to contacting you by SMS text). Should you decide that you do not wish to receive
such e-mails you will be able to unsubscribe to this facility from any alert e-mail
that we have sent you.
By using this site you consent to us using your Personal Data for the purposes
described herein.
Use of your Personal Data by Third Parties
We may pass your Personal Data to our professional advisors for these purposes.
Each of the companies or individuals authorised to process your information will do
so in accordance with this Privacy Policy.
Your information will not be disclosed to government or local authorities or other
government institutions save as required by law or other binding regulations.
In the unlikely event that a liquidator, administrator or receiver is appointed over us
or all or any part of our assets, that insolvency practitioner may transfer your
information to a third party purchaser of the business provided that purchaser
undertakes to use your information for the same purposes as set out in this policy.
We undertake not to provide your Personal Data to third parties save in accordance
with this policy.
Maintaining our Records
We will retain your Personal Data for no longer than necessary. Please tell us if you
would like us to remove your Personal Data from our records for any reason.
While we hold your Personal Data, we may contact you for the purposes of ensuring
your Personal Data is up to date. We encourage you to provide full Personal Data
and you may at any time inform us of any incorrect or out of date details so that we
can provide the best possible service.
You agree to provide Personal Data which is in all respects true, accurate and up to
date and is not, in any respect, misleading, deceptive or inaccurate or likely to
mislead or deceive.
Data Security
We undertake to take reasonable steps, including the implementation of security
policies, rules and technical measures, necessary to protect the Personal Data that
we have under our control from unauthorised access, improper use and disclosure,
unauthorised destruction or accidental loss.
Although we will do our best to protect your Personal Data, transmission of data
over the internet is not completely secure. We cannot guarantee the security of
data transmitted to our site, and any transmission is at your own risk. Once we
have received your Personal Data we will use strict procedures and security features
to try and prevent unauthorised access.
Other Websites
Where our site contains links to other websites owned by third parties and not
covered by this Privacy Policy, if you access such other websites using the links
provided, the operators of these websites may collect information from you which
will be used by them in accordance with their privacy policy which may differ from
ours. We shall not be responsible for the actions of such third party operators.
Requesting Information
You may ask us whether we are storing Personal Data about you by e-mailing us at
info@couchrolls.co.uk and if you wish we will provide you with a copy of the
Personal Data we hold about you by e-mail. For your protection we may ask for
proof of your identity before providing any information and reserve the right to
refuse to provide information requested if your identity is not established to our
satisfaction.
If you have any enquiry or concern about our Privacy Policy or the way in which we
are handling Personal Data please contact:
info@couchrolls.co.uk.
Terms and conditions
These Conditions of Sale are applicable to the United Kingdom.
Please read these Conditions of Sale carefully before ordering any goods ("Goods")
from our online shop ("Shop") on our site. You should understand that by ordering
any of our Goods, you agree to be bound by these Conditions of Sale. Please
understand that if you refuse to accept these Conditions of Sale, you will not be
able to use the site or order any Goods from the site. You should print a copy of
these Conditions of Sale for future reference. A printed copy of these Conditions of
Sale shall be admissible in judicial or administrative proceedings.
Your use of this site in its entirety is governed by the Website Terms of Use.
Our use of any Personal Data provided by you to us on this site is governed by the
Privacy Policy.
Use of the Site and Shop
If you wish to order Goods from the site you will need to complete the quantity
box. You will then be able to place an order for the Goods by accessing a check out
screen where you will enter your address and payment information before
completing a payment screen.
Please do not email your credit or debit card details to us. We accept no
responsibility for the security of card details e-mailed to us in this way.
You should ensure that any information you provide to us (including without
limitation your name, address and bank details) is complete, accurate and current.
Once you have clicked the Buy Now button please note that this does not mean that
your order has been accepted. Your order constitutes an offer to us to buy Goods.
All orders are subject to acceptance by us and we will confirm such acceptance to
you by sending you an Order Confirmation and a Payment Confirmation (as defined
below) and ultimately by dispatching your Goods. The contract between us will only
be formed when we dispatch your Goods.
After submitting an order for Goods we will send you an e-mail to confirm your
order ("Order Confirmation"). Your credit/debit card will then be charged and
subject to our receipt of verification from our third party payment provider in
respect of your payment details, the Goods will be dispatched to you in accordance
with the section headed "Delivery" below.
Upon receipt of confirmation that your payment has been received we will also
confirm this by sending a payment confirmation ("Payment Confirmation") to you
verifying that payment has been processed.
At our sole discretion, we reserve the right to:
Refuse access to the Shop and our site;
Suspend or terminate access to the site and/or the Shop although where we
suspend or terminate access to the site for operational purposes we will take all
reasonable steps to resume availability as soon as possible;
To suspend your access to and use of the site and Shop without notice if we
discover that you are in breach of any of these Conditions of Sale or those set out in
the site Terms of Use and you agree to indemnify us against all losses, damages,
costs and expenses which it suffers as a result of any such breach;
Delete, vary or change any content on the Shop or site at any time;
Terminate or cancel orders (although we will use reasonable endeavours to confirm
that the order has been cancelled or terminated and we will not charge you for any
orders which we cancel for reasons which are not due to your default).
Service Availability
Our site is only intended for use by people resident in the UK.
Your Status
By placing an order through the Shop you warrant that:
You are legally capable of entering into binding contracts;
You are over 18 years of age;
You are resident in the UK.
Third Parties
We may also provide links on our site to the sites of other companies, whether
affiliated with us or not. We cannot give any undertaking that products you
purchase from third party sellers through our site, or from companies to whose site
we have provided a link on our site, will be of satisfactory quality, and any such
warranties are DISCLAIMED by us absolutely. This DISCLAIMER does not affect your
statutory rights against the third party seller. In such cases we accept orders as
agents for those third parties. The resulting legal contract is between you and that
third party seller, and is subject to the terms and conditions of that third party
seller which they will advise you of directly. You should carefully review their terms
and conditions applying to the transaction. We will notify you when a third party is
involved in a transaction, and we may disclose your customer information related to
that transaction to the third party seller.
Basis of Sale
The information on the site is for information purposes only. This material does
not constitute advice and you should not rely on any material on this site to make
any decision or take any action.
We may at our discretion from time to time vary the design of the Goods from those
advertised without notice to you provided that any such variations do not constitute
material alterations to the Goods. We further reserve the right to change prices and
information relating to the Goods on the site from time to time although any such
change will not be made between submission of an order and our acceptance as set
out in the "Use of Site and Shop" section.
Where you buy any Goods from a third party seller through our site, the seller's
individual liability will be set out in the seller's terms and conditions and we shall
have no liability with regard to the products or sites of third party sellers.
The information on this site may be updated from time to time and may be out of
date when viewed by you. No responsibility for keeping the information in these
pages up to date is taken by us nor do we accept any liability for failing to do so.
We cannot guarantee that this site is free from computer viruses or any other
malicious or impairing computer program and you should take all relevant
precautions to protect your computer systems from unauthorised access. Technical
inaccuracies and typographical errors may appear on the pages of this site from
time to time.
Cancellation
In accordance with the Distance Selling Regulations, any goods can be returned for
any reason within 7 working days for a refund, less carriage costs.
If you have ordered the wrong product, it will be at your expense to return these
goods to us. They need to be returned in the same packaging and in a resalable
condition or you will be charge for the products.
If you receive any damaged or defective goods these will be replaced free of charge.
If they are found not to be defective or damaged you will be charged for those
goods.
If you have received a discounted rate on your order and you return goods that will
take you below that discount rate you will then be charged the difference.
This provision does not affect your statutory rights.
Price of the Goods
The price of the Goods will be as quoted on our site from time to time, except in
cases of obvious error.
The prices stated are exclusive of VAT and exclusive of delivery costs, which are
quoted separately.
Prices are liable to change at any time, but changes will not affect orders in respect
of which we have already sent you a Payment Confirmation.
Our Shop catalogue contains a number of Goods and it is always possible that,
despite our best efforts, some of the Goods listed on our site may be incorrectly
priced. We will normally verify prices as part of our dispatch procedures so that,
where the correct price of Goods is less than our stated price, we will charge the
lower amount when dispatching those Goods to you. If the correct price of Goods is
higher than the price stated on our site, we will normally, at our discretion, either
contact you for instructions before dispatching the Goods or reject your order and
notify you of such rejection.
We are under no obligation to provide the Goods to you at the incorrect (lower)
price, even after we have sent you a Payment Confirmation, if the pricing error is
obvious and unmistakeable and could have reasonably been recognised by you as a
mis-pricing.
Payment for all Goods must be by credit or debit card. We accept payment with
Visa, Visa Electron, Visa Delta, MasterCard, Maestro and Solo. Unfortunately we are
unable to accept JCB, Diners and American Express through the site. For an order
to be processed you will need to provide the cardholder's name as it is shown on
the card as well as the postcode that appears on the card statement. Neither we
nor our online payment provider accept any responsibility for incorrect or
incomplete details submitted on the site.
Delivery
Delivery of the Goods shall be made by us arranging for dispatch of the Goods to
your delivery address detailed in the order.
Delivery must be to an address in the United Kingdom.
Upon receipt of confirmation that your payment has been received it is our aim to
dispatch the Goods on the next working day but such date is not guaranteed nor
shall the time for delivery be of the essence. If for any reason it is not possible to
dispatch the Goods within this timescale we will endeavour to contact you to inform
you that this is the case.
The date for delivery shall be extended by a reasonable period if there is any delay
caused by industrial dispute or by any cause beyond our reasonable control.
We shall under no circumstances be liable to compensate you in respect of late
delivery.
Risk and Property
Risk of damage to or loss of the Goods shall pass to you at the time of delivery.
Notwithstanding any other provision of these Conditions of Sale, the property in the
Goods shall not pass to you until the later of:
Our receipt of cleared funds payment in full of the price of the Goods and all other
goods agreed to be sold by us to you; or
Delivery.
Warranties and Liabilities
We do do not give to you any guarantees, conditions or warranties -whether
express or implied by statute or common law or otherwise except that this clause
shall in no way exclude any warranties, conditions or other terms where the Goods
are sold to a person dealing as a consumer (within the meaning of the Unfair
Contracts Terms Act 1977).
We will be under no liability:
In respect of any defect arising from fair wear and tear, wilful damage, negligence,
failure to follow our instructions (whether oral or in writing), misuse, alteration, or
repair of the Goods without our approval;
Nothing in these Conditions of Sale excludes or limits our liability in respect of
death or personal injury caused by our negligence or any breach of the statutory
implied terms as to title of Goods or for fraud or any other liability which by law we
are not permitted to limit or exclude.
Save for any rights which subsist at law in respect of your purchase of Goods as a
consumer (which shall remain unaffected) and except as expressly provided in these
Conditions of Sale, we shall not be liable to you by reason of any representation
(other than fraudulent misrepresentation) or any implied warranty, condition or
other term, or any duty at common law, or under the express terms of these
Conditions of Sale for any consequential loss or damage (whether for loss of profit
or otherwise), costs, expenses, or other claim for consequential compensation
whatsoever (and whether caused by our negligence or that of our employees or
agents or otherwise) which arises out of or in connection with the supply of the
Goods or their resale to you.
Subject to the above paragraph our total liability whether in contract, tort (including
negligence) and breach of statutory duty or otherwise will not exceed the price of
the Goods to which the claim relates.
Subject as expressly provided in these Conditions of Sale, all warranties, conditions
or other terms implied by statute or common law are excluded to the fullest extent
permitted by law.
Refunds
When you cancel an order for Goods and you have returned an item to us and we
have examined the item, we will notify you of your refund via e-mail within a
reasonable period of time.
We will usually refund any money received from you using the same method
originally used by you to pay for your purchase. We will usually process the refund
due to you as soon as possible and, in any case, within 30 days of the day we
received your cancellation or the day we confirmed to you via e-mail that you were
entitled to a refund for delivery of the defective Goods.
Force Majeure
We shall not be liable to you or be deemed to be in breach of these Conditions of
Sale by reason of any delay in performing, or any failure to perform, any of our
obligations in relation to the Goods, if the delay or failure was due to any cause
beyond our reasonable control. Without prejudice to the generality of the
foregoing, the following shall be regarded as causes beyond our reasonable control:
Act of God, explosion, flood, tempest, fire or accidence;
Strikes, lock-outs or other industrial actions or trade disputes (whether involving
our employees or those of third parties);
War or threat of war, sabotage, insurrection, civil disturbance or requisition;
import or export regulations or embargoes;
Difficulties in obtaining raw materials, labour, fuel, parts or machinery;
power failure or breakdown in machinery.
Indemnity and Intellectual Property Right Ownership
You acknowledge that the copyright in the contents of all the pages in this site is
owned or licensed to us. The copying, reproduction, modification, downloading or
use in any form of the contents of this site without our prior written permission is
strictly forbidden, unless this occurs incidentally while using the site for private and
non-commercial use.
You shall indemnify us and keep us indemnified against all costs, expenses,
damages and demands incurred by us in respect of:
Any alleged infringement of the patents, trade marks, copyright, design or other
intellectual property rights used by us at your request;
Any alleged breach or infringement of any statute or regulation concerning the
preparation, marketing and distribution of the Goods sold by you;
Any alleged breach of any statute relation to trade descriptions or weights and
measures where we rely or have relied upon information relating thereto or labels
provided by you, and the breach does not arise from our negligence or default;
Any claims arising and made under the Consumer Protection Act 1987 and which
arise by reason of or in connection with a defect in the Goods or in the end product
manufactured and/or supplied by you in which the Goods are comprised, which
defect is attributable either to the compliance by us with the instructions given by
you or to your design of the end product.
Use trade marks supplied on the Goods' packaging or labelling or any word
confusingly similar to any of the same as, or as part of, its corporate or trading
name;
Apply for or obtain registration of any of the trade marks used on or supplied on
the packaging or labelling of the Goods (or any trade or service mark which
comprises of such trade marks or any confusingly similar word or words or logo) for
any goods or services in any country;
Do or omit to do anything which may diminish or devalue:
The reputation, image or prestige of; or
Our rights in or to; or
Impair any registration of any of the trade marks or intellectual property rights used
on or supplied with the Goods.
You shall promptly give notice in writing to us if you become aware that there is any
infringement or suspected infringement of the trade marks or other intellectual
property rights supplied or used on the packaging or labelling and in instances
where the disposal of the Goods infringes the rights of any third party.
In the case of any matter falling within the above paragraph:
We shall in our absolute discretion determine what action if any shall be taken;
We shall have sole control over and shall conduct any action as we shall deem
necessary in pursuance of the above clause;
You shall have no right to make any demands or bring any claim, effect any
settlements or take any other action in respect of any infringement or suspected
infringement without our prior consent (in writing and signed by a duly authorised
representative); and
You shall pay all costs in connection with any such action and shall be entitled to all
damages and other sums which may be paid or awarded as a result of any such
action.
Confidentiality
Each party shall treat as confidential all information obtained from the other under
this Contract and shall not divulge such information to any person (except to such
party's own employees and then only to those employees who need to know the
same) without the other party's prior written consent provided that this clause shall
not extend to information which was rightfully in the possession of such party prior
to the commencement of the negotiations leading to this Contract, which is already
public knowledge or becomes so at a future date (otherwise than as a result of a
breach of this clause) or which becomes known to such party from a source other
than the other party to this Contract. Each party shall ensure that its employees are
aware of and comply with the provisions of this clause. If we appoint any sub-
contractor then we may disclose confidential information to such sub-contractor
subject to such sub-contractor giving you an undertaking in similar terms to the
provisions of this clause. The foregoing obligations as to confidentiality shall
survive any termination of these Conditions of Sale.
General
Any notice to either party under these Conditions of Sale shall be in writing by or on
behalf of the party giving it and shall, unless delivered to a party personally, be left
at or sent by prepaid first class post, prepaid recorded delivery, telex, facsimile or
email to the address of the party as notified in writing from time to time.
Applicable laws require that some of the information or communications we send to
you should be in writing. When using our site or Shop, you accept that
communication with us will be mainly electronic. We will contact you by e-mail or
provide you with information by posting notices on our site. For contractual
purposes, you agree to this electronic means of communication and you
acknowledge that all contracts, notices, information and other communications that
we provide to you electronically comply with any legal requirement that such
communications be in writing. This condition does not affect your statutory rights.
Either party may, in whole or in part, compound, waive or postpone, in its absolute
discretion, any liability owed to it or right granted to it under these Conditions of
Sale by the other party without in any way prejudicing its rights in respect of any
other liability or right so released, compounded, compromised, waived or
postponed.
No single or partial exercise or failure or delay in exercising any right, power or
remedy by either party shall constitute a waiver by that party of, or impair or
preclude any further exercise of that or any right, power or remedy arising
under these Conditions of Sale or otherwise.
These terms and conditions and any document expressly referred to in them
(including the Privacy Policy and site Terms of Use) represent the entire agreement
between the parties in relation to the subject matter and supersede any prior
agreement, understanding or arrangement between us, whether oral or in writing.
To the extent that any provision of these Conditions of Sale is found by any court or
competent authority to be invalid, unlawful or unenforceable in any jurisdiction,
that provision shall be deemed not to be a part of these Conditions of Sale, it shall
not affect the enforceability of the remainder of these Conditions of Sale nor shall it
affect the validity, lawfulness or enforceability of that provision in any other
jurisdiction.
Any reference in these Conditions of Sale to any provision of a statute shall be
construed to that provision as amended, re-enacted or extended at the relevant
time.
The headings in these Conditions of Sale are for convenience only and shall not
affect their interpretation.
For the purposes of section 1(2) of the Contracts (Rights of Third Parties) Act 1999
the parties state that they do not intend any term of these Conditions of Sale to be
enforced by third parties but any third party right which exists independently of
that Act is preserved.
We have the right to revise and amend these terms and conditions from time to
time.
You will be subject to the policies and terms and conditions in force at the time that
you order Goods from us, unless any change to those policies or these terms and
conditions is required to be made by law or governmental authority (in which case it
will apply to orders previously placed by you), or if we notify you of the change to
those policies or these terms and conditions before we send you the Payment
Confirmation (in which case we have the right to assume that you have accepted the
change to the terms and conditions, unless you notify us to the contrary within
seven working days of receipt by you of the Goods).
Governing Law and Jurisdiction
These Conditions of Sale shall be governed by and construed in accordance with
English law.
Each of the parties irrevocably submits for all purposes in connection with these
Conditions of Sale to the exclusive jurisdiction of the courts of England.
Website Terms of Use
These Website Terms of Use apply to your use of this site wwwcouchrolls.co.uk and
any e-mail correspondence between us and you. Your use of the site indicates your
acceptance of these Website Terms of Use, which are issued by CouchRolls.co.uk. If
you do not agree with any of these Website Terms of Use, you do not have
permission to continue using the site and should leave it immediately. The use of
your Personal Data is governed by our Privacy Policy.
Your Use of This Site
You must not use this site inappropriately or in contravention of any laws. In
particular you agree not to distribute, upload or publish any material or files that
might:
Be considered defamatory, inaccurate, threatening, offensive, indecent or calculated
to incite hatred;
Constitute a breach of confidence, infringe copyright or any other intellectual
property right, privacy or any other right of a third party; or
Contain viruses or other harmful features, programs or devices.
You are responsible for the accuracy of any information you submit to the site. We
are not responsible for the accuracy of information submitted to us by users.
Any Personal Data you provide to us is collected and processed in accordance with
the terms of our Privacy Policy.
Intellectual Property
All site design, text, graphics and their selection and arrangement, unless otherwise
indicated, are Copyright © CouchRolls.co.uk, all rights reserved and all other
intellectual property rights in the site are owned by CouchRolls.co.uk or its
licensors. Accordingly, no part of this site (or its source code) may be used,
transferred, copied, downloaded or reproduced in whole or in part in any manner
other than for the purposes of utilising this site (meaning that you may only display
it on your computer screen and print it out on your printer for the sole purpose of
viewing its content).
Trade marks and logos used on this site are the property of their respective
owners. These trade marks are protected by law and you may not use these trade
marks. Nothing in these terms or conditions shall be deemed to vest any rights in
such trade marks, logos or any other intellectual property rights in you or any third
party.
You are not permitted to modify the content of this site in any way.
Links
Any links from this site to other websites are provided solely for your convenience.
We are not responsible for the direct or indirect consequences of you linking to any
other website from this site. We are not responsible for and have no control over
the content, accuracy or functionality of any external websites. The provision of a
link is not an endorsement of any other website or its contents (or products sold or
offered thereon).
You may not create a link to this site without our express written permission.
Alterations
We may alter this site and these terms, conditions and disclaimers at any time.
Disclaimer
We do not make any representation or give any warranty or other assurance (and all
such warranties, terms and representations that might otherwise apply by operation
of law, practice or otherwise are hereby excluded to the fullest extent permitted) as
to:
The operation, quality, timeliness, reliability, usefulness or functionality of this site
or any information on this site;
The availability of this site. Access to this site may be interrupted, restricted or
delayed for any reason and at any time e.g. to enable changes to be made to the
site;
The compatibility or performance of this site with (or its effect on) your computer
equipment;
this site being free from errors, defects, viruses or other harmful features,
programs or devices;
The accuracy, completeness, suitability, timeliness or fitness for any particular
purpose of any content on this site or of any content accessed through a link on
this site.
Limitation of Liability
We are not liable for and disclaim to the fullest extent permissible under any
applicable law all liability and responsibility in connection with the use, inability to
use or the results of use of this site for any amount or kind of loss, damage,
expenses, costs or liability that you or any third party may suffer, including without
limitation any direct, indirect, punitive, special or consequential loss or damage or
any loss of income, profits, anticipated savings, goodwill or data whether arising in
tort, contract, operation of law or otherwise.
If any of these terms and conditions would otherwise be held invalid, the invalid
term or condition shall be interpreted as applicable only to the extent permitted
without being invalid and the remainder of the terms and conditions shall not be
affected.
Transactions Concluded Through our Site
Contracts for the supply of Goods formed through this site are governed by our
Conditions of Sale.
Governing Law
These terms and this disclaimer and any claim based on use of information from
this site shall be governed by the English law and you agree to submit to the
exclusive jurisdiction of the Courts of England.