Frequently Asked Questions
I am missing some items? We send 2 boxes of couch rolls in one outer box to save on delivery costs. We also pack multiple items in the same box, if you are missing items please contact us.
For UK Mainland deliveries, we offer two delivery options. A standard 2-3 day delivery service with a charge of £5.95 excluding vat. We also offer a premium next working day delivery service for orders placed before 2pm on a working day (Monday-Friday), for a fixed delivery charge of £6.95 excluding vat per order (next day delivery is not applicable to Northern Ireland, Highlands and Islands of Scotland, Channel Islands, Isle of Wight, Isle of Man and Isles of Scilly).
Delivery to Northern Ireland is a Standard 2-3 day delivery service with a charge of £9.95 excluding vat.
For orders where delivery is outside of the UK, delivery charge is based on the items weight. You can get an estimate of your shipping costs by adding your products to the basket and then using the Estimate Shipping and Tax box underneath the Shopping Cart.
Please note Standard 2 - 3 day delivery is to mainland UK only but excludes Highlands and Islands of Scotland, Channel Islands, Isle of Wight, Isle of Man and Isles of Scilly. Delivery charges and times for these areas will be notified within the checkout
Couch Roll Questions:
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You can contact us by the following methods:
Telephone: 0844 873 6163